Want A Better Service? Start Voting NOW

Service Hero gives you the opportunity to express yourself, to make your opinion matters, to let your voice be heard … Did you suffer from a bad customer service? Or was the service amazing? Click on the link below & start voting.

Vote Now

Categories: kuwait, Service | Leave a comment

Make Yourself Heard with Service Hero

Service Hero is urging Kuwait consumers to start voting on the services they are getting from 400 companies in Kuwait, with a goal to collect 10,000 customer experiences.


Service Hero is a 100% people-driven platform launched for the first time in Kuwait and the Middle East, and provides customers the ability to rank their satisfaction levels on the services they are receiving from companies.

The survey is administered online, and will run from October 1 till December 31.

It’s easy and fast.

  • Website:
  • Facebook:
  • Android app:
  • And soon, iPhone app:


DID YOU KNOW…only a handful of companies have paid extra attention to customer service and taken the extra step in embedding it within their values. Many of them are also making excuses for their poor customer service. Even among the Service Hero winning companies in 2010 and 2011, only a few are completely customer care driven. THE GOOD NEWS…the more customer experiences we get, the more companies are forced to listen. Vote now!

Consumers ranking are based on eight major service dimensions that include:

staff behavior, product quality, speed, reliability, location, value for money, website, and call center.

The industry categories are: cafes, casual dining, fine dining, fast food, clothes retail, home furniture, local airlines, retail banks, Islamic banks, new car dealers, car service, electronics, hospitals, mobile phone operators, internet service providers (ISPs), supermarkets, as well as health clubs, a newly added industry category for the first time this year. 

And remember, every vote makes a difference.

Vote, and spread the word!

Categories: kuwait, Service | 2 Comments

Aramex Slow Service

My issue with Aramex will never ever end! We as customers expect fast & efficient service for the huge amount we pay for a little tiny box yet our expectations are never fulfilled.

My package has been shipped on the 29th of June as shown below yet there has been no update on the system til now (July 3rd 11:50 am) & when I called customer service they’ve informed me it has been shipped on the 30th of June & it has just arrived on Kuwait airport. I explained to the man that it shows it has been shipped on the 29th but he insisted on the 30th! Anyways, i didn’t wanna argue on such silly issue but it shows that their system is not organized.

It doesn’t take that long for a shipment to get from USA to KWT! but if it got delayed, then we would expect an update on the system that the package has been delayed due to blah blah blah! Whatever the reason is, just keep us updated, would it take such an effort?!

This wasn’t the first time that I go through this issue with Aramex & this is ain’t the only problem I faced with them. Many people are also annoyed from Aramex service! I wonder when will they take sincere action towards improving their service and let it match their high prices!

Categories: kuwait, Service | 16 Comments

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