My issue with Aramex will never ever end! We as customers expect fast & efficient service for the huge amount we pay for a little tiny box yet our expectations are never fulfilled.
My package has been shipped on the 29th of June as shown below yet there has been no update on the system til now (July 3rd 11:50 am) & when I called customer service they’ve informed me it has been shipped on the 30th of June & it has just arrived on Kuwait airport. I explained to the man that it shows it has been shipped on the 29th but he insisted on the 30th! Anyways, i didn’t wanna argue on such silly issue but it shows that their system is not organized.
It doesn’t take that long for a shipment to get from USA to KWT! but if it got delayed, then we would expect an update on the system that the package has been delayed due to blah blah blah! Whatever the reason is, just keep us updated, would it take such an effort?!
This wasn’t the first time that I go through this issue with Aramex & this is ain’t the only problem I faced with them. Many people are also annoyed from Aramex service! I wonder when will they take sincere action towards improving their service and let it match their high prices!